Frequently Asked Questions

Call Us
+1-866-909-8378

Mon-Fri, 8 am - 4 pm MT

Live Chat
Mon–Fri, 6 am – 5 pm MT
Call Us
+1-866-909-8378

Mon-Fri, 8 am - 4 pm MT

Live Chat
Mon–Fri, 6 am – 5 pm MT
Request RMA For Refund
Request Return Merchandise Authorization for Refund
We are sorry you did not find the perfect pockets. Returning item sfor a refund isn’t rocket science! Here’s what you’ll need to do:
Fill and Submit this RMA Request Form
  • An RMA number is required for all returns sent back to our warehouse.
  • Exchanging for a different Style/Color Size ? Use the Request RMA for Exchange form instead.
Keep an Eye on your Email Inbox
  • SCOTTeVEST Customer Service will email you the RMA number and complete instructions to the email address provided within 1 business day.
  • Be sure to check your Spam/Junk folder if you do not see our email.
Ship your Return
  • After receiving your RMA number, ship the return back to our warehouse with the RMA number enclosed.
  • You are responsible for return shipping fees and you may use the carrier of your choice. We recommend using a trackable and insurable shipping method.
Still have questions ?
Check out the FAQ below or Contact Customer Service for hands-on assistance.
If you don't know your order number, please provide name of purchaser/email in the Comments and Questions field below
We will only contact you if we need more information. Your number will remain private.
Please be specific with the items you are returning (style/color/size)
Thanks for contacting us. We'll get back to you as soon as possible.
Request RMA For Exchange
Request Return Merchandise Authorization for Exchange
We encourage exchanges - no one wants to be stuck with a garment that isn't absolutely perfect! Here’s what you’ll need to do:
Fill and submit this RMA Request Form
  • An RMA number is required for all exchanges sent back to our warehouse.
  • Returning all items for a refund? Use the RMA Request for Refund form instead.
Keep an Eye on your Email Inbox
  • SCOTTeVEST Customer Service will email you the RMA number and complete instructions to the email address provided within 1 business day.
  • Be sure to check your Spam/Junk folder if you do not see our email.
Ship your Return
  • After receiving your RMA number, ship the return back to our warehouse with the RMA number enclosed.
  • You are responsible for return shipping fees and you may use the carrier of your choice. We recommend using a trackable and insurable shipping method
  • Domestic exchanges are shipped at no cost to you via USPS ground shipping within 1-2 business days of receiving your return (for international exchanges, see below).
Need Your Exchange Sooner?
Waiting is the hardest part! If you need your exchange sooner, place a new order on our website and include your new order number in the Comments and Questions section of this RMA request.
  • We will retroactively apply all discounts from your original order and remove ground ($8) shipping charges on your new order. (Domestic orders only. RMA number still required for return.)
International Exchanges: You will be responsible for the return shipping on your exchange as well as the shipment cost for the exchanged item. When providing your RMA number, customer service will include available shipping methods and rates for your exchange. Please see our full Return/Exchange Policy for more details.
Still have questions?
Check out the FAQ below or Contact Customer Service for hands-on assistance.
If you don't know your order number, please provide name of purchaser/email in the Comments and Questions field below
We will only contact you if we need more information. Your number will remain private.
Please be specific with the items you are returning (style/color/size)
Only applies to exchanges for more expensive items. Please do not provide credit card information in this form. We will call you to ensure privacy.
Thanks for contacting us. We'll get back to you as soon as possible.
What is your Return/Exchange policy? How do I return or exchange an item?

If you are not satisfied with your purchase, we will gladly accept the merchandise for return or exchange within 30 days of receiving your order * provided:

  • it is in new condition
  • it has not been washed, worn or altered
  • hangtags are still attached
  • an RMA number is included with the merchandise

* We extend the return/exchange window during the holidays. For the 2021 holiday season, RMA#s must be requested by January 11, 2022.


The following items cannot be returned:

  • Outlet Items
  • Any items marked, All Sales Final – No Returns or Exchanges
  • Gift Boxes
  • The SCOTTeMASK
  • Underwear removed from packaging (by law, any undergarment must be unused and unopened)

To request an RMA number:

  • email us
  • call us
  • live chat
  • online form
For returns and exchanges, who pays for shipping?

For returns, you are responsible for paying the shipping to return the item(s) to our warehouse. For exchanges, you are responsible for paying the shipping to get the original garment sent to our warehouse and we will pay the ground shipping cost to send the exchange to you for domestic orders. For international orders, you will be responsible for the return shipping on your exchange as well as the shipment cost for the exchanged item.

If I used a promo code, may I still request a return or exchange?

Yes! Unless your promo code was marked as FINAL SALE, your order is eligible for a return or exchange.

Why can’t I return or exchange Outlet items?

We want to give you the best possible price on our Outlet items. By marking Outlet items as final sale, we eliminate any extra costs and pass the savings to you.

How long does a return/exchange take to process?

Once we receive the return, it takes 1-2 business days to process the exchange or refund. Once a refund is processed, it may take 2-7 business days to be reflected in your account. If you requested an exchange, we ship the exchange via Ground shipping (unless you specify a different method), which can take 1-3 business days for delivery.

Can I return more than one order at the same time?

Yes! You will need an RMA # for each order you are returning or exchanging, but you can ship everything in the same package.

What about holiday gifts?

We extend the return/exchange window during the holidays. For the 2021 holiday season, RMA#s must be requested by January 11, 2022.

Can I return or exchange an item I purchased from a reseller?

Unfortunately, we are unable to process returns or exchanges for items purchased from our resellers. Please contact the reseller where you made your purchase to request a return or exchange. All of our resellers are committed to providing excellent customer service!

I received an item that is damaged or defective. What do I do to return or exchange it?

We are truly sorry to hear this! We stand behind the quality of our products and are here to help you. Please contact our Customer Service Team. Orders with damaged or defective items are not handled as returns/exchanges and you will not need an RMA#.