FREQUENTLY ASKED QUESTIONS
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Amazon Pay, Facebook Pay, Google Pay and Apple Pay.
While we do not accept personal checks, we will take a certified check or money order. Please contact our Customer Service Team to make arrangements.
Do you charge sales tax?
Certain states require us to charge sales tax due to the location of our warehouses. Those states are: AK, AR, AZ, CA, CO, DC, FL, GA, HI, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, NC, NE, NJ, NM, NV, NY, OH, PA, RI, SC, TN, TX, UT, VA, WA, WI and WV. If your order is shipping to one of these states, you will be charged sales tax at your state’s rate.
How do I apply a promo code?
During the checkout process, there is a box to enter gift card and discount codes. Make sure you click the "apply" button.
Do you ship orders outside the United States? How much does it cost and how long will it take to get my order?
We ship internationally via UPS. The flag icon should show your country. You can click on the flag at any time to get information about shipping to your country.
If the country displayed is incorrect or if you are shipping to a different country, click on the flag and select the country to which you are shipping from the drop down menu to update the country.
Itemized costs and shipping options with estimated time in transit will be displayed at checkout. To determine shipping costs before placing an order, enter the products you wish to order in your cart and begin the checkout process to see these options.
What shipping methods do you use for orders shipping within the United States? How much does shipping cost and how long does it take? Do you require a signature?
We ship orders via UPS. Ground shipping is free for orders over $200 and $8 for orders under $200. We offer UPS expedited shipping with our discounted real time rates to your address.
Orders shipped via UPS Next Day Air deliver on the next business day. If your UPS Next Day Air order ships on Friday, it will be delivered on Monday. If you would like Saturday delivery, please contact our Customer Service Team.
Shipping rates are based on your order total BEFORE a promo code is applied.
We ship orders very quickly. Provided order and credit card information are verified*, orders placed before 11am mountain time, Monday through Friday will ship the same day and orders placed after 11 am mountain time or over the weekend will ship on the next business day**. This map shows estimated time-in-transit.
We will contact you if there are any questions about your order and/or credit card information. Your order will be put on hold until any questions are resolved.
**During some sales and over the holidays, orders shipping via Ground might be delayed a day or two. We always try to post warnings at checkout if this seems likely.
Unless requested or it is a high value order, we do not require a signature for delivery. Please note that some carriers are requiring signatures for delivery at certain locations regardless of whether we request it.
Do you ship to APO/FPO/DPO addresses?
We do! During the checkout process, in the drop-down menu to select the State, select an Armed Forces option.
What about shipping to freight forwarders?
We understand that some of our international customers prefer to ship to a freight forwarder within the United States to reduce shipping fees. If you are a first-time customer who would like to do this, please contact our Customer Service Team.
Can I cancel or make changes to an order I just placed?
We process orders very quickly. If you would like to cancel or make a change to your order, please reply to the order confirmation email immediately. While it is our goal to accommodate requests, if the order had already been processed, it is unlikely that we will be able to do so.
If you forgot to enter a promo code and want to cancel so you can place a new order with the promo code, you do not need to do so. Simply reply to your order confirmation or contact our Customer Service Team so we can help you.
Will you send me tracking information?
You will receive an email with your tracking information the afternoon your order ships. Please be aware that it could take up to 24 hours for tracking information to populate, even though your order has shipped.
What if my package is lost or damaged in transit?
Unfortunately, packages are occasionally lost order damaged in transit. If this happens, please contact our Customer Service Team so they can initiate a claim with UPS to help locate or replace your order.