Return / Exchange Policy
Return / exchange policy
If you are not satisfied with your purchase, we will gladly accept the merchandise for return or exchange provided:
- It is in new condition
- It has not been washed, worn or altered
- Hangtags are still attached
- An RMA number is included with the merchandise (Click here to obtain RMA number)
- It is returned according to the schedule below
Timing for a Return / Exchange
Within 30 Days:
- Full Price Items
- Sale Items
- Gifts You've Received
We extend the return/exchange window during the holidays. For the 2023 holiday season, RMA#s must be requested by January 9, 2024.
Exceptions to Return / Exchange Policy
- Outlet Items
- Items Marked "All Sales Final - No Returns Or Exchanges"
- Gift Boxes
- Underwear Removed From Packaging (By law, any undergarment must be unused and unopened.)
For returns, you are responsible for paying the shipping to return the item(s) to our warehouse. For exchanges, you are responsible for paying the shipping to get the original garment sent to our warehouse and we will pay the ground shipping cost to send the exchange to you for domestic orders. For international orders, you will be responsible for the return shipping on your exchange as well as the shipment cost for the exchanged item.