| Shipping FAQs |
| Have questions about ordering & shipping? Here are some frequently asked questions. |
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1. What payment methods do you accept?
We accept Visa, MasterCard and American Express. We will also accept certified checks and cashier's checks. If you are unable to use one of these methods or would like to make other arrangements for quantity orders, please contact us via email or by phone (toll-free within the US) 1.866.909.VEST (8378), and we will be happy to work out an alternative solution for you.
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2. How can I order?
The easiest method is to place on order online. You can do that 24 hours a day, 7 days a week. If you prefer to order by phone, you can call our toll free number 1.866.909.8378 and ask for Customer Service. While we don’t have set office hours, we are typically available Monday through Friday from 7:00 am through 5:00 pm Eastern Time (and usually before and after that, too).
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3. I have a coupon code that I would like to use, but there is not a place on the order page for me to enter it. How do I get the discount?
Once you place an order and proceed to checkout, you will be directed to a page called "Billing/Shipping Info" where you enter all of your billing and shipping information. Then click "Continue" at the bottom right of the page. The "Shipping/Payment Options" page is where you'll enter your coupon code. On the right side of the page, underneath your total, there is a blank space labeled "Coupon Code." Type your coupon code here. After clicking "Continue," the "Payment Info/Submit" page will appear, and you will see your coupon code listed and the discount applied.
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4. How can I find out the status of my order?
When your package is shipped, you'll receive an email from UPS containing your tracking number. You can track your package by calling UPS at 1-800-PICK-UPS (with your tracking number available) or by visiting UPS's Web site and entering your tracking number into the space provided. If this does not provide sufficient information, please email or call us (toll-free within the US) at 1-866-909-VEST (8378), and we will be happy to assist you.
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5. How much is international shipping? How much are duties and tariffs?
We ship internationally via UPS Worldwide Express, Expedited and Canada Standard. Cost varies upon location and shipping method. While we can roughly estimate how much it will cost to ship to your specific country, the best way to determine this is by going through the ordering process on our web site. After you enter your shipping information, but before you are asked to enter any credit card information, your exact shipping charges will be calculated.
Please note, however, that this amount DOES NOT include any duties, taxes, tariffs or brokerage fees. These can sometimes run close to $100, depending on the country. For more information regarding this, you should contact your local customs officials or local UPS office. Note also that the customs/duties vary depending on where the product is made. Most of our products are made in Asia, and thus are not eligible under NAFTA.
INTERNATIONAL RETAILERS of SeV PRODUCTS
Customers in several countries may now order SeV products through one of our international retailers.
Click Here to Learn More.
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6. How long will it take to ship to my country?
We ship internationally via UPS. UPS Worldwide Express should arrive in one or two days. UPS Worldwide Expedited should arrive in three to five days, except when going to Canada, which takes three to four days. UPS Standard to Canada is shipment by ground, which takes a little longer than the other two options, which are shipped by air. Please be aware that these times can be longer if a package is held in customs.
For more information, please visit www.ups.com or call 1-800-PICKUPS.
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7. How soon can I get my SeV if I live in the U.S.?
We ship all domestic orders via UPS, and shipping time depends on the method you've selected. In addition to Ground, we offer a variety of faster air options. We process orders within 24-48 hours after receipt, Monday through Friday. In most cases orders received by 11:00 am Mountain Time on a weekday will be processed the same day. For more information, view our shipping chart.
NOTE: We are located in Ketchum, Idaho and it takes a bit longer if you elect to ship via ground. We recommend choosing 3 Day Select, 2nd Day Air or Next Day Air if you are in a rush.
To see approximate shipping time when shipping via UPS ground, click here.
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8. Do you ship to APO addresses?
Yes, we are able to ship to APO addresses. When entering your shipping address, select US MILITARY--APO for "country." We take our military orders to the post office and ship them via USPS several times a month.
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9. Can I return/exchange my SeV?
If you are not completely satisfied with your purchase you may return or exchange any unused merchandise, for any reason, for a prompt refund. Please be aware that it is very easy to exchange for size, so if you do order an incorrect size, please contact us so that we can arrange an exchange. To expedite the process and save on shipping fees, many customers choose to order 2 sizes and then send back the size that doesn’t fit
Return Policy:
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- All items must be in the condition you received them with all hangtags attached.
- Items must be returned within 30 days of the original purchase date.
- A Return Merchandise Authorization (RMA) number is required prior to shipping your package back to us. To obtain an RMA # for your return/exchange, please email sales@scottevest.com or call 1.866.909.8378 (toll-free in US). Please note: returns/exchanges will not be accepted without an RMA #.
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Returns and Exchanges should be sent (with the RMA written on the outside of the package) and original sales receipt to:
SCOTTEVEST, INC.
12588 Highway 75, Unit G
PO Box 2626 (only for U.S. Postal Service)
Ketchum, Idaho 83340-2626
* UPS, FedEx and DHL will deliver packages to our offices. If you send an item back via the U.S. Postal Service, please allow 2-3 additional days. The USPS does not deliver mail or packages in our area. When they receive your package, a message slip is put in our post office box notifying us to pick up the package. If you try to track a package on the USPS website, it will show that delivery was attempted but no one was available at the location. Do not be concerned—this simply means that a person does not reside in our mailbox to receive the package and that a message slip was left for us.
Please note that exchanges will be sent out after receiving the item from your original order. Additional charges for shipping will be charged to the credit card used for the original purchase, as will any price differentials for the new item. For returns, we issue a refund for the sales amount less shipping & handling costs.
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10. What if my SeV is damaged or defective?
We take great pride in the quality of our merchandise. All of our products are guaranteed against any material defects. If there is ever a problem caused by poor workmanship or faulty material, we will either repair or replace the garment, at our discretion. If you feel as though your product is defective, please email us at sales@scottevest.com or call us at 1.866.909.8378 (toll-free in the US) and we will take care of the situation as quickly as possible. Please note that normal wear and tear and damage caused by misuse or improper care are not covered.
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11. What is your return policy for gifts if they are not given until after the grace period allowed for returns/exchanges?
Yes, we have no problem if the gift recipient wants to return or exchange it, as long as the original order number is provided and the item(s) are returned within 60 days of the original purchase date. The SeV must be unworn and should still have its tags (whether or not attached) as well, in accordance with our regular return policy. We have extended the return/exchange grace period for 2007 holiday gifts that are purchased early until January 4, 2008.
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12. After I made my purchase, a newer version of the SeV came out that I would rather have. Can I exchange the SeV I just purchased for the newer version?
This is covered under our regular return and exchange policy: If the item is unworn and has its tags attached, we can exchange it up to 30 days after purchase.
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13. The size/color/version I want is out of stock at this time. When will you be getting more in? Can I backorder one?
Yes, you may backorder certain items if they are out of stock. If backordering is an option, this will be displayed on the order page.
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