FREQUENTLY ASKED QUESTIONS

Everything we do here at SCOTTeVEST is to better serve our customers. From creating clothing that makes it easy to carry all of your belongings to providing the highest level of customer service, we want to make sure your complete experience with us is flawless. Whether you have a question, want to set up a personal shopping appointment or just have some feedback on gear you’ve purchased, we’re standing by to help!

With so many features packed into SCOTTeVEST clothing, we know questions are bound to come up. To help you pick out the perfect SCOTTeVEST garment for your lifestyle, we’ve pulled together questions and answers that our customers have frequently asked over the years. If you have any questions that are not answered below, please get in touch with us:

Need help?

We’re available by phone Monday – Friday, 8 am – 5 pm MT and by chat Monday - Friday, 8 am – 5 pm MT.
Or if you'd like to ask other SCOTTeVEST customers a question, join the "How Do You SCOTTeVEST?" Club!

Return/Exchange

  • How do I return or exchange an item?
    We sincerely want you to be happy with your order, so there are a few ways we can help you return or exchange an item within 30 days of your purchase. To request a return or exchange online, please fill out one of the forms below. You can also reach us at 866-909-8378 between 8:00am - 5:00pm MT or by emailing sales@scottevest.com, and we will set you up with an RMA # (Return Merchandise Authorization). For international orders, please note that you are responsible for all shipping costs related to the exchanged item(s).
  • For returns and exchanges, who pays for shipping?
    For returns, you are responsible for paying the shipping to return your unwanted garment back to our warehouse.
    For exchanges, you are responsible for paying the shipping to get the original garment sent to our warehouse, and we will gladly cover the ground shipping cost to get the new product shipped to you for domestic orders. For international orders you will be responsible for the return shipping on your exchange as well as the shipment cost for the exchanged item.
  • If I used a promo code, may I still request a return or exchange?
    Yes! Unless your promo code was marked as FINAL SALE, your order is eligible for a return or exchange.
  • Why can't I return or exchange outlet items?
    We want to give you the best possible price on our outlet items. By marking outlet items as final sale, we can eliminate any extra costs and pass the savings onto you.
  • I received my item, but it is defective. What can I do?
    We are truly sorry to hear that you found a problem with your SCOTTeVEST garment. We take a lot of pride in what we do, so it pains us to hear that everything is not perfect. We stand behind the quality of our products, but sometimes mistakes happen. When they do, we are happy to replace your defective item within two years of the purchase date. Please email us at sales@scottevest.com with your order number and a brief explanation, or call 866-909-8378 between 8:00am - 5:00pm MT.
  • How long does a return/exchange take?
    Once we receive the returned item(s), it takes 1-2 business days to process the exchange or refund. Once a refund is processed, it may take 2-7 business days to be reflected in your account. If you requested an exchange, we ship any replacement items with ground shipping (unless you specify a different method), which can take 1-3 business days for delivery.
  • Can I return more than one order at the same time?
    Yes! You will need an RMA # for each order you are returning or exchanging, but you can ship the returns and exchanges to our warehouse in the same package. To request a return or exchange online, please fill out one of the forms below. You can also reach us at 866-909-8378 between 8:00am - 5:00pm MT or by emailing sales@scottevest.com, and we will set you up with any RMA #'s (Return Merchandise Authorization) you need.
  • Can I return or exchange an item I purchased from a reseller?
    Unfortunately, we are unable to process returns or exchanges from our resellers. Please contact the reseller where you made your purchase. All of our resellers are committed to providing excellent customer service!
  • What is your product warranty?
    We have a two-year defective warranty period, which covers issues such as defective zippers, missed stitches and other defects. We offer defective garment replacement as well as reimbursement for repairs (we do not offer in-house repairs). This warranty does not cover accessories or general wear and tear (for example, rips caused by catching your SCOTTeVEST garment on something sharp).

SHIPPING

  • When will my order ship?
    Orders placed before 11:00am MT Monday through Friday will ship the same day. Orders placed after 11:00am MT Monday through Friday or over the weekend will ship out the next business day. Shipping days officially start the day after your package is picked up. For example, if your item is picked up on a Monday, then Tuesday would be the first day of shipping.
  • When will my order arrive?
    Our domestic shipping options include:
    • USPS First-Class, for orders less than 1 pound (2-4 days in transit, excluding Sunday)
    • USPS Priority Ground (1-3 days in transit, excluding Sunday)
    • USPS Priority Express (1-2 days in transit)
    • UPS Next Day Air, cannot deliver to PO boxes (next business day after it ships, excluding Saturday and Sunday)

    If you need your SCOTTeVEST the day after your order processes, we highly recommend you choose UPS Next Day Air and place your order before 11am MT. If you need your SCOTTeVEST soon, but not the day after your order, we suggest you select USPS Priority Express.
  • How do you ship your orders?
    All domestic and international orders are shipped with either USPS or UPS. You can choose either option at checkout.
  • Do you ship internationally?
    Yes! We ship internationally to most countries. Our international shipping options include:
    • USPS Priority - Delivery takes 6 to 10 business days not including customs processing time
    • USPS Express - Delivery takes 3 to 5 business days not including customs processing time
    • UPS Worldwide Expedited - Delivery takes 2 to 5 business days not including customs processing time
    • UPS Worldwide Express - Delivery takes 1 to 3 business days not including customs processing time
  • To which countries do you ship?
    • Andorra
    • Argentina
    • Australia
    • Austria
    • Bahamas
    • Bahrain
    • Belgium
    • Bermuda
    • Brazil
    • Canada
    • Chile
    • Cook Islands
    • Costa Rica
    • Cyprus
    • Czech Republic
    • Denmark
    • Finland
    • France
    • Germany
    • Gibraltar
    • Greece
    • Greenland
    • Guam
    • Hong Kong
    • Hungary
    • Iceland
    • India
    • Ireland
    • Isle of Man
    • Israel
    • Italy
    • Jamaica
    • Japan
    • Korea
    • Kuwait
    • Liechtenstein
    • Luxembourg
    • Macao
    • Mexico
    • Monaco
    • Montserrat
    • Netherlands Antilles
    • Netherlands
    • Nevis
    • New Zealand
    • Norway
    • Panama
    • Paraguay
    • Peru
    • Poland
    • Portugal
    • Puerto Rico
    • South Africa
    • Spain
    • Sweden
    • Switzerland
    • Taiwan
    • Turkey
    • UK
    • USA
    • Uruguay
    • Vatican City State
    • Venezuela
    • Virgin Islands (British)
    • Virgin Islands (U.S.)
    • Qatar
    • Montenegro
  • How do I track my order?
    You will receive an email with your tracking information by the end of the day once your order ships.
  • How much is shipping?
    US Ground Shipping is free for orders over $200.00 and $8.00 for orders under $200.00. Click here for more international shipping information and expedited shipping rates.
  • Do you ship to APO addresses?
    Yes, we offer shipping to military addresses. When entering your shipping address, please select US Military-APO for the "country." We take our military orders to the post office and ship them via USPS on a regular schedule.
  • Lost or Damaged in shipping!

    If your item is damaged or lost, please contact SCOTTeVEST Customer Service as soon as possible. You can reach us at 866.909.8378 or at sales@SCOTTeVEST.com, Monday - Friday 8am - 5pm MT.

    If your package is damaged, please retain all packaging and bring it to your closest post office to report the damage.

    We will start the investigation with the courier, and get a replacement to you.

    Your cooperation is required to complete the claim, and while your involvement is kept at a minimum, USPS will contact you for additional information.

Sizing

  • How do I determine my size?
    All our products include a sizing chart that provides body measurement specifications and information on how to measure. If you need additional sizing help, please click here to sign up for a personal shopper appointment, and we will be happy to walk you through sizing to make sure you get the best fit.
  • I am between sizes, what should I do?
    If you are between sizes, we suggest that you order the larger size. This will allow you to put even more gear in your pockets and still have some breathing room.
  • Are your products designed to accommodate my electronics?
    Of course! We've designed each product to comfortably hold your electronic gadgets and any other items you may need to carry.

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