Shipping Rates may be found here and estimated ground delivery times are here.
For Product Questions, please visit out Product FAQ.- How Much Does Shipping Cost? How much are taxes?
- Do I need to order online, and how can I pay for it?
- I have a coupon code – where do enter it to get the discount?
- What is the status of my order?
- How much is International Shipping? How much are duties and tariffs?
- How long will it take to ship to my country?
- I live in the U.S. - when will my SeV arrive?
- Do you ship to APO addresses?
- Can I return/exchange my SeV?
- What if my SeV is damaged or defective?
- I bought an SeV as a gift and the return period expired before the gift was received – what can I do?
- After I made my purchase, a newer version of the SeV came out. Can I exchange the SeV I just purchased for the newer version?
- The size/color/version I want is out of stock at this time. When will you be getting more in? Can I backorder one?
1. How much does shipping cost?
Shipping and handling charges for orders shipped to an address in the United States:
Total Order Cost: |
UPS Ground |
UPS 3 Day |
UPS 2nd Day |
UPS Next Day |
UPS Next Day |
Under $49.99 |
$5.00 |
$10.00 |
$15.00 |
$17.00 |
$22.00 |
$50.00 - $99.99 |
$5.00 |
$12.00 |
$17.00 |
$21.00 |
$24.00 |
$100.00 - $199.99 |
$5.00 |
$14.00 |
$20.00 |
$25.00 |
$29.00 |
$200.00 - $299.99 |
$5.00 |
$16.00 |
$23.00 |
$29.00 |
$33.00 |
$300.00 and Over |
$5.00 |
$18.00 |
$26.00 |
$31.00 |
$35.00 |
Sales tax is required to be charged for all Illinois (10.25%) and Idaho (6.00%) orders.
2. Do I need to order online, and how can I pay for it?
The easiest method is to place on order online. You can do that 24 hours a day, 7 days a week. If you prefer to order by phone, you can call our toll free number 1.866.909.8378 and ask for Customer Service. While we don’t have set office hours, we are typically available Monday through Friday from 7:30AM through 11:30AM Mountain Time.
We accept Visa, Master Card and American Express. We will also accept certified checks and cashier's checks. If you are unable to use one of these methods or would like to make other arrangements for quantity orders, please contact us via email or by phone (toll-free within the US) 1.866.909.8378, and we will be happy to work out an alternative solution for you.
We also offer Google Checkout for US ORDERS ONLY (international orders may not use Google Checkout, but we hope to offer it soon). Once you begin the checkout process, you will see Google Checkout as an option.
3. I have a coupon code – where do I enter it to get the discount?
Coupon codes are entered during the checkout process on the same page that you enter your credit card information. On the right side of the page, underneath your total, there is a blank space labeled "Coupon Code." Type your coupon code here. After clicking "Continue" you will see your coupon code listed and the discount applied.
4. What is the status of my order?
When your package is shipped, you'll receive an email from UPS containing your tracking number. You can track your package by calling UPS at 1-800-PICK-UPS (with your tracking number available) or by visiting UPS's Web site and entering your tracking number into the space provided. If this does not provide sufficient information, please email or call us (toll-free within the US) at 1-866-909-8378, and we will be happy to assist you.
5. How much is International Shipping? How much are duties and tariffs?
SeV ships outside the US via USPS Express Mail International, USPS Global Express Guaranteed and USPS Priority Mail International. Cost varies upon location and shipping method. Costs will be provided during checkout. The best way to determine shipping cost is to go through the ordering process on our web site. After you enter your shipping information, but before you are asked to enter any credit card information, your exact shipping charges will be calculated.
International Shipping rates vary greatly depending on the weight and size of the package. If the shipping charges will be different from what appears in our automatic system, you will be contacted via email for approval prior to shipping.
PLEASE NOTE: Shipping and handling total presented at checkout does not include duties, tariffs or related brokerage fees. Customers are responsible for these additional charges upon delivery. These can sometimes be close to $100, depending on the country. Please contact your local post office or customs office to inquire about these charges. SeV will not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees. Most products are made in China and South Korea and are thus not eligible under NAFTA.
SCOTTEVEST will not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.
6. How long will it take to ship to my country?
Shipping times vary between countries based upon the USPS method that you select. USPS Global Express Guaranteed takes 1-3 business days, Express Mail International typically takes 3-5 business days and Priority Mail International typically takes 6-10 business days. Additional information may be found here:
www.usps.com or call 1-800-ASK-USPS.
7. I live in the U.S. – when will my SeV arrive?
We ship all domestic orders via UPS, and shipping time depends on the method you've selected. In addition to Ground, we offer a variety of faster air options. We process orders within 24-48 hours after receipt, Monday through Friday. In most cases orders received by 11:00 am Mountain Time on a weekday will be processed the same day. For information about expedited shipping rates, please view our shipping rates chart.
NOTE: Our products are shipped from the Chicago, IL area. If you are in a rush, we recommend choosing 3 Day Select, 2nd Day Air or Next Day Air instead of Ground.
To see approximate shipping time when shipping via UPS ground, please see the map below.
8. Do you ship to APO addresses?
Yes, we are able to ship to APO addresses. When entering your shipping address, select US MILITARY--APO for "country." We take our military orders to the post office and ship them via USPS on a regular schedule.
9. Can I return/exchange my SeV?
If you are not completely satisfied with your purchase you may return or exchange any unused merchandise, for any reason, for a prompt refund. Please be aware that it is very easy to exchange for size, so if you do order an incorrect size, please contact us so that we can arrange an exchange. To expedite the process and save on shipping fees, many customers choose to order 2 sizes and then send back the size that doesn’t fit.
Return Policy:
All items must be in the condition you received them with all hangtags attached.
Items must be returned within 30 days of the original purchase date.
A Return Merchandise Authorization (RMA) number is required prior to shipping your package back to us. To obtain an RMA # for your return/exchange, please email sales@scottevest.com or call 1.866.909.8378 (toll-free in US). Please note: returns/exchanges will not be accepted without an RMA #.
Returns and Exchanges should be sent (with the RMA written on the outside of the package) and original sales receipt to:
SCOTTEVEST RETURNS
c/o DTI Warehouse, Inc.
605 Territorial Drive, Suite C
Bolingbrook, IL 60440
1.866.909.8378 (toll-free in US)
Email: sales@scottevest.com
Please note that exchanges will be sent out after receiving the item from your original order. Additional charges for shipping will be charged to the credit card used for the original purchase, as will any price differentials for the new item. For returns, we issue a refund for the sales amount less shipping & handling costs.
10. What if my SeV is damaged or defective?
We take great pride in the quality of our merchandise. All of our products are guaranteed against any material defects. If there is ever a problem caused by poor workmanship or faulty material, we will either repair or replace the garment, at our discretion. If you feel as though your product is defective, please email us at sales@scottevest.com or call us at 1.866.909.8378 (toll-free in the US) and we will take care of the situation as quickly as possible. Please note that normal wear and tear and damage caused by misuse or improper care are not covered.
11. I bought an SeV as a gift and the return period expired before the gift was received – what can I do?
We have no problem if the gift recipient wants to return or exchange it, as long as the original order number is provided and the item(s) are returned within 60 days of the original purchase date. The SeV must be unworn and should still have its tags (whether or not attached), in accordance with our regular return policy. We try to extend the return/exchange grace period for holiday gifts when possible.
12. After I made my purchase, a newer version of the SeV came out. Can I exchange the SeV I just purchased for the newer version?
This is covered under our regular return and exchange policy: If the item is unworn and has its tags attached, we can exchange it up to 30 days after purchase.
13. The size/color/version I want is out of stock at this time. When will you be getting more in? Can I backorder one?
Yes, you may backorder certain items if they are out of stock. If backordering is an option, this will be displayed on the order page.
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