Have questions about SeV jackets & products? Here are some frequently asked questions.
For Shipping Questions, please visit out Shipping FAQ.
To ask a product question, please visit out SeV Forum.
- Why do I need an SeV?
- Can I order a jacket and have the sleeves switched to a smaller size?
- Does the SeV come with wires or gadgets?
- How do I wash/clean my SeV?
- I have a pacemaker (or similar medical device). Do all of your products have magnets? Can I wear your products?
- What about the magnets? Will they damage my electronic devices or cause problems with airport security?
- What is the purpose of the ZIP-PIP™ (zippered pocket-in-pocket?
- Why are there strips of hook and loop fasteners (similar to Velcro®) at the back of my "hand pockets" rather than stitched seams? What is the purpose of this?
- What are the features that people seem to like best about the SeV?
- How do I use the Personal Area Network (PAN)?
- How does the CamelBak® hydration system work with the SeV?
- What if I am not sure of my size? I seem to be on the border between two sizes--what do you recommend I do?
- Will I have any problems with airport security? Are all of the pockets a red flag?
1. Why do I need an SeV?
The easy answer is, if you carry anything (cell phone, wallet, etc.), then you need an SeV, because SeV products are designed to make your life easier.
SeV’s patented Technology Enabled Clothing-TEC® system provides the ultimate Gear Management Solution™ for your mobile lifestyle. SeV products allow you to both carry and use electronic devices, as well as other items such as keys, water bottles, sunglasses, etc. Our products offer many features and tons of pockets--all designed to make life easier.
Our customers come from all walks of life. The one common factor is they quickly become addicted to our clothing. We consistently receive positive feedback from customers who, “never want to wear anything else!” Why is this? We believe it is because we have created good looking clothing that is functional. We know that most people carry a lot of things, and we’ve addressed this fact by designing clothing with the following features:
A Weight Management System™ that distributes the weight so you can comfortably carry all of your gear.
Pockets, Pockets and More Pockets...that are ergonomically designed with special features like HangingPockets™, DeepPockets™ and No-Bulge Pockets™ which combine to create a streamlined look, minimizing bulges and prevent items from falling out, even if you forget to close them. Comfort, function and fashion are all considerations.
Our patented Personal Area Network (PAN) manages and conceals wires from earbuds and headsets, allowing you to use your cell phones, iPods® and other electronic devices without getting tangled in wires.
Features...our clothing is full of clever features designed to make your life easier. Do you wear sunglasses or eyeglasses? Most of our jackets and vests have a cord with an eyeglass chamois so you can easily clean them. Do you loose your keys? How about a built-in key holder? Do you like to carry a water bottle? We offer elastic water bottle holders to keep them in place. Do you lose things because you forget to zip your pockets? Our magnetic closures provide a “back-up” for you. The list goes on...most of our special features came about because somebody said, “wouldn’t it be great if...” and we agreed and added the feature!
Please read some of our VESTimonials (or even give us one of your own!), or see our Glossary feature for more information on the endless uses of the SeV.
2. Can I order a jacket and have the sleeves switched to a different size?
Unfortunately, this cannot be done. Different sizes have armholes of different circumferences, so switching sleeves will not work. Please keep in mind that the sleeves can be pushed up/adjusted/rolled/tailored or just taken off, if your arm length is not proportioned to our sizing.
3. Does the SeV come with wires or gadgets?
No, these are things you will have to provide on your own! Our clothing provides Gear Management Solutions™--ways to carry and use your gadgets and organize your gear. Our patented Personal Area Network (PAN) is a system of conduits designed to manage and hide wires associated with electronic devices—like the wires and earbuds from your iPod®. We do put little cards in each pocket, however, with suggestions of what gadgets/devices might work to fill that particular pocket.
4. How do I wash/clean my SeV?
First, and most importantly, REMOVE ALL DEVICES, WIRES, KEYS, etc. from your SeV. Then, it's easy! All of our clothing has care labels sewn into the interior with standard care instructions. The key difference between our clothing and other clothing is that you will carry more in our clothing and you need to remember to empty your pockets before washing/cleaning.
5. I have a pacemaker (or similar medical device). Do all of your products have magnets? Can I wear your products?
Our Performance T-Shirts, Q-Zips, Polo Shirts and TEC Hats do not have magnets, nor does the Explorer Jacket. All of our other products contain magnets. The magnets help keep pockets closed and have received a lot of positive feedback. Magnets (like cell phones) may potentially interfere with pacemakers and similar medical devices. If you have a pacemaker or similar medical device and choose to wear a product with magnets, you do so at your own risk. We have had no problems or complaints relating to magnets and medical devices, but assume no liability for any injury due to magnets and your medical device. If you require additional information, we recommend contacting your physician.
6. What about the magnets? Will they damage my electronic devices or cause problems with airport security?
We have used magnets in our products since 2002. They are increasingly being used in wallets, PDA cases and other similar products. We have not had any complaints about magnets interfering with personal electronic devices (see more below).
Please be advised that we have received isolated complaints about hotel key cards, as well as Travelcards in the U.K. being demagnetized. There have not been any problems with ATM or credit cards in the United States. We do advise, however, that you exercise due care and not unnecessarily expose these items to magnets.
We have not received any complaints about magnets causing problems with airport security.
When we first considered using magnets, we were concerned about their effect on electronic devices. According to SanDisk, the leader in the digital memory market, magnets have no effect on flash memory cards.
We decided to perform some tests of our own though, and for 24 consecutive hours, we left a floppy disk that contained a Microsoft Word document, a short MP3, a PDF, and a JPG file sandwiched between two magnets. When the disk was checked 24 hours later, all of the files on it were found to be unharmed. We also left a compact flash card with JPG files on it sandwiched between two magnets--24 hours later these files were also unharmed.
7. What is the purpose of the ZIP-PIP™ (zippered pocket-in-pocket)?
The zippers used in the ZIP-PIP™s create a pocket that can be separated into two pockets. This allows you to put your phone and/or PDA in your pocket without worrying about it bumping into your keys. It can also be used to hold a beverage container in place. Great for when you need to quench your thirst: a gulp of soda on the go, a swig of beer at the game, or a sip of water anytime.
Read more about other SeV features.
8. Why are there strips of hook and loop fasteners (similar to Velcro®) or a pocket slit at the back of my "hand pockets" rather than stitched seams? What is the purpose of this?
This gives you the ability to access the back lining of your SeV. You can use this feature to either channel wires through the back lining or store items back there.
Read more about other SeV features.
9. What are the features that people seem to like best about the SeV?
According to our survey results, SeV’s most popular features are:
- POCKETS!!! Everybody loves the pockets.
- The ability to carry and use gadgets without getting tangled in wires.
- The Personal Area Network (PAN).
- The removable sleeves—ability to convert to a vest.
10. How do I use the Personal Area Network (PAN)?
To use the PAN on jackets and vests, wires can be run through the lining. With other items without a lining, like t-shirts, hoodies, microfleece pullovers, pants and shorts, the PAN functions are modified. The PAN can be accessed by channeling wires through the access holes close to the main zipper and inside the pockets. Insert the "male" end of the wire through the loop near the neck area (on the same side of the vest/jacket where the device to be wired is located). Run the wire through the conduit to the pocket where the device is located. Punch the wire through the access hole and attach it to your device. If you're using the PAN for a hands-free device, the microphone should be placed through the loop near the collar. For more information, please see our Wire It Up feature.
11. How does the CamelBak® hydration system work with the SeV?
For best results, follow our step by step instructions with supporting imagery, or continue reading below.
Insert the water bladder into the large back pocket and snake the hose through the conduits as if it were a wire. It should then be snaked through the conduits of the PAN, to one of the openings at the top, somewhat close to the collar.
12. What if I am not sure of my size? I seem to be on the border between two sizes--what do you recommend I do?
We first recommend that you make sure to check the sizing chart on our Web site before placing your order. The sizes run differently, depending on which version you are planning to order. Usually, we would recommend going with the bigger size, rather than the smaller one, but this all depends on how you plan to use your SeV.
If you think you might be layering clothing underneath it, or are planning to fill up your pockets with gadgets and tech devices, the bigger size would probably work better for you. If you still think you are not sure, you can always order two vests and return the one that does not work for you. In accordance with our return policy, we will happily accept returns within 30 days of purchase. Please note that you may be charged additional shipping costs when exchanges are shipped.
13. Will I have any problems with airport security? Are all of the pockets a red flag?
SeV products have not been a problem with airport security. Upper body garments can be removed and sent through the x-ray, making it easy for the screener to see what you are carrying and saving you the time of emptying your pockets into the plastic bin.
The magnets in the pants have not caused any problems either. If one of the screeners runs a handheld device over them, the magnets will be similar to the button or snap on most pants--trigger the beep, but the screener will easily see what they are.
We haven't received one customer complaint concerning problems with airport security. In fact, the feedback has been the opposite--that our products make it much easier.
 |
||||
 |
|
 |
|
 |