Within two years of the purchase date, SeV will either repair or replace your SCOTTEVEST at no cost to you (including shipping). For example, if your zipper fails we will either repair or replace your product free of charge. The exchange process is very simple. However, please know that garments are made by hand and are not intended to withstand extraordinary wear and tear. While we have a very liberal return policy, things like cuts or tears in the material that indicate misuse are not covered by the warranty.
We accept exchanges and returns for 30 days from the original purchase date for non-defective items (i.e. size or color exchanges). Items must be unworn with hangtags attached.
All SALE ITEMS are subject to specific Sale Return policies outlined on the sale page or the product page for that item. Sale items are NOT returnable or exchangable (except for material defects) unless otherwise noted in the sale documentation.
Returns and Exchanges - Sizing For sizing information, refer to our Sizing Chart. If you are in between 2 sizes or not sure, order both sizes, and return the one that doesn't fit for a full credit for the product (you will be responsible for all applicable shipping fees). Please note that this does not apply to sale items labeled 'No Returns.' If you are not completely satisfied with your purchase you may return or exchange any unused merchandise, for any reason, for a prompt refund. Please be aware that it is very easy to exchange for size, so if you do order an incorrect size, please contact us so that we can arrange an exchange. To expedite the process and save on shipping fees, many customers choose to order 2 sizes and then send back the size that doesn't fit.
Return Policy: All items must be in the condition you received them with all hangtags attached. Items must be returned within 30 days of the original purchase date. A Return Merchandise Authorization (RMA) number is required prior to shipping your package back to us. To obtain an RMA # for your return/exchange, please email sales@scottevest.com.
PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA #. If you send a Return without an RMA # the package will be automatically rejected. This is a requirement, not a matter of policy, so please get your RMA # first by e-mailing us at sales@scottevest.com.
Returns and Exchanges should be sent (with the RMA written on the outside of the package) and original sales receipt to:
SCOTTEVEST RETURNS
c/o DTI Warehouse, Inc.
605 Territorial Drive, Suite C
Bolingbrook, IL 60440
Phone: 1.866.909.8378 (toll-free in US)
Email: sales@scottevest.com
Please note that exchanges will be sent out after receiving the item from your original order. Additional charges for shipping will be charged to the credit card used for the original purchase, as will any price differentials for the new item. For returns, we issue a refund for the sales amount less shipping & handling costs.