Customer Service

Selecting Your SeV

Sizing Charts

How To Measure:
Chest: Measure the fullest part of the chest with tape level.

Waist: Measure around your natural waistline, holding tape level

Sleeve Length: With arm slightly bent at the elbow, measure from the center back at neck, to shoulder point, down the outside of arm to wrist.

Measurements are in inches. For International Customers using centimeters, please multiply by 2.5 to convert to centimeters.

 

Jackets, Vests, Camp Shirt & Microfleece

Expedition Jacket Tall Sizes Special Note: Sleeve Length for the LT and the XLT is 1" longer than regular size arm lengths.

Carry-On Coat™ Sizes Special Note: The Carry-On Coat™ is sized to be worn as an overcoat to cover a sport coat and accommodate packing your carry-on items.

Pack Windbreaker Sizes Special Note: The Pack Windbreaker has an athletic cut, and we suggest you order one size larger than suggested in the tool if you don't want a slim fit.

Measurements	XS	S	M	L	XL	XXL	XXXL
Neck Size	13-13.5	14-14.5	15-15.5	16-16.5	17-17.5	18-18.5	19-19.5
Chest	30-32	34-36	38-40	42-44	46-48	50-52	54-56
Waist	25-27	28-30	32-34	36-38	40-42	44-46	48-50
Sleeve Length	31-32	32-33	33-34	34-35	35-36	36-37	36-37

Sport Coat

Our Sport Coats have a trim fit; for a more relaxed fit, consider ordering one size larger. Note that Long sizes have 1" longer sleeves and are 1.5" longer in the body than Regular sizes. All other measurements are the same.

Measurements	36	38	40	42	44	46	48
Chest	35-36	37-38	39-40	41-42	43-44	45-46	47-48
Waist	31-32	33-34	35-36	37-38	39-40	41-42	43-44
Sleeve Length	32.5-33	33-33.5	33.5-34	34-34.5	34.5-35	35-35.5	35.5-36

Center Back Lengths: From highpoint of shoulder (where shoulder meets neck) to bottom
Expedition Jacket Tall Sizes Special Note: Center Back Length for the LT is 37" and the XLT is 38" (2" longer than regular size center back lengths).
Sport Coat Long Sizes Special Note: Center Back Length for Long sizes is 1.5" longer than Regular sizes.

Center Back Lengths	XS	S	M	L	XL	XXL	XXXL	Back Length Drop
Expedition Jacket		33"	34"	35"	36"	37"	38"	2"
Outback Jacket		29"	30"	31"	32"	33"	34"
Revolution Jacket		29.5"	30.25"	31"	31.75"	32.5"	33.25"	2"
Revolution Plus Jacket		29.25"	30.25"	31.25"	32.25"	33.25"	34.25"
Carry-on Coat™		39"	40"	41"	42"	43"	44"
Sport Coat	36 = 28.75"	38 = 29.5"	40 = 30.25"	42 = 31"	44 = 31.75"	46 = 32.5"	48 = 33"
Fleece 5.0	27 3/4"	28 1/2"	29 1/4"	30"	30 3/4"	31 1/2"	32 1/4"	2"
Tropical Weight Jacket	27 1/2"	28 1/2"	29 1/2"	30 1/2"	31 1/2"	32 1/2"	33 1/2"
Pack Windbreaker	28"	28 3/4"	29 1/2"	30 1/4"	31"	31 3/4"	32 1/2"
Men's Travel Vest		28 1/2"	29 1/2"	30 1/2"	31 1/2"	32 1/2"	33 1/2"	2"
Men's Essential		28"	28 3/4"	29 1/2"	30 1/4"	31"	31 3/4"	1/2"
Microfleece Hoodie		26"	27"	28"	29"	30"	31"	N/A
Cotton Hoodie		26"	27"	28"	29"	30"	31"	N/A
Microfleece Pullover	28 1/2"	29 1/4"	30"	31"	32"	33"	34"	2"
Women's Travel Vest	24 1/2"	25 1/2"	26 1/2"	27 1/2"	28 1/2"	29 1/2"		1 1/2"
Women's Essential	24"	25"	25 1/2"	26 1/2"	27 1/2"	28 1/2"		1/2"

 

Performance Line & Cotton T-Shirt

Please note that XS size is only available for Q-Zips.

Measurements	XS	S	M	L	XL	XXL	XXXL (polo only)
Neck Size	13-13.5	14-14.5	15-15.5	16-16.5	16-16.5	16.5-17	17.5-18
Chest	34-34.5	36-37.5	38-39.5	40-41.5	42-44	45-47	48-50
Waist	28-29.5	30-31.5	32-33.5	34-35.5	36-38	39-41	42-44
Sleeve Length (Long Sleeve)	30-31	31-32	32-33	33-34	34-35	35-36	N/A
Sleeve Length (Short Sleeve)	N/A	17	18	19	20	21.5	23

Center Back Lengths	S	M	L	XL	XXL	XXXL	Back Length Drop
S/S Performance T-Shirt	26"	27 1/2"	29 1/4"	30 1/4"	31"		N/A
L/S Performance T-Shirt	26"	27 1/2"	29 1/4"	30 1/4"	31"		N/A
Mock Performance T-Neck	26"	27 1/2"	29 1/4"	30 1/4"	31"		N/A
Polo Shirt Performance	27"	28 1/2"	30 1/2"	31 1/2"	32 1/2"	33 1/2"	1"

How To Measure: Women's Items

Chest/Bust: Measure just under the arms and across shoulder blades, with tape level. For bust, measure at the fullest point of the bust.

Waist: Measure around your natural waistline, holding tape level

Hips: Stand with your heels together and measure around the fullest point of your hips.

Measurements are in inches. For International Customers using centimeters, please multiply by 2.5 to convert to centimeters.

Women's Products

Measurements	XS	S	M	L	XL	XXL
Bust	30-32	33-35	36-38	39-41	42-44	45-47
Waist	22-24	25-27	28-30	31-33	34-36	37-39
Hips	32-34	35-37	38-40	41-43	44-46	47-49

Center Back Lengths: From highpoint of shoulder (where shoulder meets neck) to bottom

Center Back Lengths	XS	S	M	L	XL	XXL	Back Length Drop
Women's Travel Vest	24 1/2"	25 1/2"	26 1/2"	27 1/2"	28 1/2"	29 1/2"	1 1/2"
Women's Essential	24"	25"	25 1/2"	26 1/2"	27 1/2"	28 1/2"	1/2"
Women's Trench	-	34"	35"	36"	37"	38"	-

 

Pants

Our Hidden Cargo Pants and Ultimate Cargo Pants are sized by waist/inseam.  Our pants sizes are measured by waist/inseam in inches. The Ultimate Cargo Pants are a relaxed fit. Most customers tell us that their size in SeV pants is the same size they wear in most other brands, so we recommend that you get the waist size you normally wear. Between sizes? Order the smaller size for a snugger fit or the larger size for a looser fit. Or take advantage of our amazing return policy and order multiple sizes to try.(This does not apply to Sale items.)

How To Measure:
Waist: Measure around your natural waistline, holding tape level.

Inseam: Measure a pair of pants that fit you well. Lay them flat and measure the inseam from crotch to the bottom of the leg. Our Travel Shorts have a 7" inseam.

Measurements are in inches. For International Customers using centimeters, please multiply by 2.5 to convert to centimeters.

If you need any help with sizing questions, contact us via email sales@scottevest.com or our Toll Free Number 866.909.8378.

Travel Boxers

Our Travel Boxers correspond to waist sizes in inches (see the chart below). Most customers tell us that their size in SeV boxers and pants is the same size they wear in most other brands, so we recommend that you get the waist size you normally wear. Please note that opened boxers cannot be returned (by law), so measure carefully before ordering.

How To Measure: Measure around your natural waistline, holding tape level.

Measurements are in inches. For International Customers using centimeters, please multiply by 2.5 to convert to centimeters. If you need any help with sizing questions, contact us via email sales@scottevest.com or call our Toll Free Number 866.909.8378.

Measurements	S	M	L	XL	XXL
WAIST	28-30	32-34	36-38	40-42	44-46

Help Me Decide

1. Why do I need an SeV?

The easy answer is, if you carry anything (cell phone, wallet, etc.), then you need an SeV! SeV products are designed to make your life easier, with tons of pockets and features.

SeV's patented Technology Enabled Clothing-TEC® system provides the ultimate Gear Management Solution™ for your mobile lifestyle. SeV products allow you to both carry and use electronic devices, as well as other items such as keys, water bottles, sunglasses, etc. Our products offer many features and tons of pockets--all designed to make life easier.

Our customers come from all walks of life. The one common factor is they quickly become addicted to our clothing. We consistently receive positive feedback from customers who, "never want to wear anything else!" Why is this? We believe it is because we have created good looking clothing that is functional. We know that most people carry a lot of things, and we've addressed this fact by designing clothing with the following features:

• A Weight Management System™ that distributes the weight so you can comfortably carry all of your gear.
• Pockets, Pockets and More Pockets...that are ergonomically designed with special features like HangingPockets™, DeepPockets™ and No-Bulge Pockets™ which combine to create a streamlined look, minimizing bulges and prevent items from falling out, even if you forget to close them. Comfort, function and fashion are all considerations.
• Our patented Personal Area Network (PAN) manages and conceals wires from earbuds and headsets, allowing you to use your cell phones, iPods® and other electronic devices without getting tangled in wires.
• Features... our clothing is full of clever features designed to make your life easier. Do you wear sunglasses or eyeglasses? Most of our jackets and vests have a cord with an eyeglass chamois so you can easily clean them. Do you loose your keys? How about a built-in key holder? Do you like to carry a water bottle? We offer elastic water bottle holders to keep them in place. Do you lose things because you forget to zip your pockets? Our magnetic closures provide a "back-up" for you. The list goes on...most of our special features came about because somebody said, "wouldn’t it be great if..." and we agreed and added the feature!

2.What are the features that people like best about the SeV?
According to our survey results, SeV's most popular features are:

• POCKETS!!! Everybody loves the pockets.
• The ability to carry and use gadgets without getting tangled in wires.
• The Personal Area Network (PAN)
• The removable sleeves-the ability to convert to a vest

3. Are your products temperature rated? How do I pick for the climate where I live/the trip I'm planning?
We don't use temperature ratings because we believe that is very subjective. But, we don't want to leave you stranded out in the cold, so here are some general guidelines:

Outerwear

• Travel Vests and Essential Jackets-These are both made of the same cotton blend material. They are designed primarily for Fall/Spring weather and temperate climates. The Travel Vest for men and women is comfortable to wear indoors, too and can easily be layered under a warmer garment.
• Tropical and Pack Windbreaker-These are our lightest weight options. Both are designed to fold into their back pockets, so they are easy to toss in your bag when you think you'll need an extra layer (in their folded-up form, they also make a great pillow on an airplane or train!).
• Fleece 5.0 -the Fleece 5.0 is a lightweight microfleece fabric that is surprisingly warm, given its lack of bulk. While it will keep you toasty on a cool day, if you remove the sleeves, most of you will be able to wear it comfortably indoors. We're headquartered in Ketchum, Idaho, home of the Sun Valley ski resort and we wear this all Winter.

Hoodies, Microfleece Pullover, TEC Shirt

• Ultimate Hoodie Microfleece and Microfleece Pullover-These are made of a lightweight microfleece fabric that is exceptionally soft and comfy. We think they will keep you pretty warm, too.
• Cotton Hoodie-In terms of warmth, we think this is what you would expect from a cotton hoodie-not too warm, not too cold...just right!
• TEC Shirt-We designed this as an "overshirt," like a denim shirt that you can throw on over a t-shirt. We've learned that a lot of our customers like to wear it on its own, too. It is similar in weight/warmth to a typical button-down shirt.

T-Shirts, Qzips, Polos

• Performance T-shirts, Q-Zips and Polos-These are all made of the same performance fabric. If you aren't familiar with performance fabrics, get ready to fall in love! This lightweight fabric wicks away moisture (perfect for working out) and is quick drying. The only negatives with performance fabrics is that they are somewhat shiny and prone to snagging if they come into contact with sharp objects. Despite this, they are a longtime favorite of athletes and travelers who feel that the positives far outweigh the negatives.
• Cotton T-shirts -Just like the cotton hoodies, we think these are what you would expect in terms of warmth and are 100% cotton.

Pants, Shorts

• Hidden Cargo Pants-These are 100% cotton and feel similar in weight to traditional Khakis.
• Ultimate Cargo Pants/Shorts-These are a lightweight, linen/cotton blend. The legs zip off to create shorts.
• Travel Pants and Shorts-These are exceptionally lightweight. They are quick-drying and moisture-wicking.

TEC Hat

• What can we say about warmth and a traditional, cotton baseball cap? It will shade you from the sun in warm weather and help the heat from escaping in cooler weather...

4. I've looked at the sizing chart, but I'm still not sure what size to order. What should I do if I think I'm between sizes?
It is very easy to exchange for size, however, to expedite the process and save on shipping fees many customers who aren't sure about their size choose to order 2 sizes and then return the size that doesn't fit.

5. What stores sell SeV?

6. What SeV sizes are compatible with iPads®

Product FAQ's

1. Does the SeV come with wires or gadgets?
No, these are things you will have to provide on your own! Our patented Personal Area Network (PAN) is a system of conduits designed to manage and hide wires associated with electronic devices, like the wires and earbuds from your iPod®. We do put little cards in many of the pockets with suggestions of what gadgets/devices might work in that particular pocket. Some pockets also have graphic icons sewn near them to give you an idea of how to use it (e.g., digital camera or cell phone).

2. I have a pacemaker (or similar medical device). Do all of your products have magnets? Can I wear your products?
The Fleece 5.0, Pack Windbreaker, Tropical and all t-shirts (cotton and performance), Q-Zips, Polos and TEC Hats do not have magnets. All of our other products contain magnets. The magnets help keep pockets closed and have received a lot of positive feedback. Magnets (like the magnetic fields from cell phones) may potentially interfere with pacemakers and similar medical devices. If you have a pacemaker or similar medical device and choose to wear a product with magnets, you do so at your own risk. We have had no problems relating to magnets and medical devices, but assume no liability for injury due to magnets and your medical device. We recommend contacting your physician for additional information and specific questions relating to magnets and your pacemaker or medical device.

3. Will magnets damage my electronic devices or cause problems with airport security?
We have used magnets in our products since 2002. They are increasingly being used in wallets, PDA cases and similar products. We have not had any problems with magnets interfering with personal electronic devices (see more below).

Please be advised that we have received isolated complaints about hotel key cards and Travel Cards in the UK being demagnetized. There have not been any problems with ATM or credit cards in the United States. We do advise, however, that you exercise due care and not unnecessarily expose these items to the magnets. Additionally, Droid phones placed near magnets can send the phone into the car dock mode.

The magnets will not cause problems with airport security. Since you would remove any outerwear and put it through the x-ray, this could only potentially be an issue with pants. If one of the screeners runs the "wand" over them the magnets will be similar to a metal button or snap on other pants-they will trigger the beep, but the screener will easily see what they are.

When we first considered using magnets, we were concerned about their effect on electronic devices. According to SanDisk, the leader in the digital memory market, magnets have no effect on flash memory cards.

We decided to perform some tests of our own though, and for 24 consecutive hours, we left a floppy disk that contained a Microsoft Word document, a short MP3, a PDF, and a JPG file sandwiched between two magnets. When the disk was checked 24 hours later, all of the files on it were found to be unharmed. We also left a compact flash card with JPG files on it sandwiched between two magnets--24 hours later these files were also unharmed.

4. Can I order a jacket in one size and sleeves in a different size?
Unfortunately, this cannot be done. Different sizes have armholes of different circumferences, so switching sleeves will not work. Please keep in mind that the sleeves can be pushed up/adjusted/rolled/tailored if your arm length is not proportioned to our sizing.

5. Why are there strips of hook and loop fasteners (similar to Velcro®) at the back of my "hand warmer" pockets rather than stitched seams?
This gives you the ability to access the back lining of your SeV. You can use this feature to either channel wires through the lining or to store extra items in the space.

6. What are the care instructions for the Clear Touch Fabric?
It is important to zip up your SCOTTEVEST product with the clear touch fabric. This not only helps protect the zipper mechanism but also keeps the clear-touch fabric from coming in contact with the hot dryer drum. Do not dry in a hot dryer, commericial dryer or dryers that do not have a tumble dry setting.

Scott Answers

Click Here to watch the full playlist of Scott Explains videos

1. Is SCOTTEVEST available in any stores?

2. Where are all the pockets in my SeV?

3. What's the deal with magnets in SeV products?

4. Why am I seeing SeV ads all over the place?

5. Do I need to unload all my SeV pockets when going through security?

6. How do I get my company's logo on a SCOTTEVEST?

7. Why does SeV no longer carry Tall sizes?

8. How can I tell how warm a SCOTTEVEST product is?

9. What size SeV pants should I get?

10. How do I return or exchange a SCOTTEVEST?

11. How does the Sale Page work?

12. Why can't SeV do special requests, e.g., more fabric, different sleeves, etc.?

13. Where can I share my ideas, suggestions and wishlist for new products?

14. How can I tell what color something is?

15. What makes Performance Fabric so special?

16. What is the difference between the Cotton and Microfleece Hoodies?

17. What is the no returns/exchanges policy for sale items?

18. What is the Collar Connect feature?

19. How do I wire my SCOTTEVEST?

20. What is the secret behind the secret pocket?

21. How do I exchange an SeV I received as a gift?

21. Demo of the New SCOTTEVEST Travel Vest Design

Ordering Your SeV

Shipping Questions

1. How much does shipping cost for U.S. orders? How much are taxes?

US Shipping Rates

UPS handles our expedited delivery via UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air. All of these shipping methods are trackable, and come with UPS' delivery guarantees.

Shipping and handling charges for orders shipped to an address in the United States. Rates are calculated based on the price of items BEFORE coupons are applied. PLEASE NOTE: Saturday delivery is NOT available.

Total Order Cost (before coupons are applied):	UPS Ground	UPS 3 Day Select	UPS 2nd Day Air	UPS Next Day Air Saver	UPS Next Day Air
Under $49.99	$10.00	$13.00	$18.00	$23.00	$27.00
$50.00 - $74.99	$10.00	$14.00	$18.00	$24.00	$28.00
$75.00 - $99.99	$11.00	$16.00	$20.00	$26.00	$30.00
$100.00 - $149.99	$13.00	$18.00	$24.00	$29.00	$33.00
$150.00 - $199.99	$15.00	$20.00	$24.00	$30.00	$34.00
$200.00 - $249.99	$17.00	$22.00	$27.00	$33.00	$37.00
$250.00 - $299.99	$19.00	$24.00	$28.00	$34.00	$38.00
$300.00 and Over	$19.00	$24.00	$30.00	$35.00	$39.00

PLEASE NOTE: Saturday delivery is NOT available. Items shipped overnight on Friday will arrive on MONDAY. PLEASE NOTE FOR SHIPPING TIMES, COUNT ONLY BUSINESS DAYS, NOT HOLIDAYS OR WEEKENDS. SO, FOR EXAMPLE, IF YOU ORDER SOMETHING ON WEDNESDAY BEFORE THE 11AM MT CUT OFF, AND THURSDAY IS THANKSGIVING AND THUS A NATIONAL HOLIDAY, AND YOU CHOSE 3 DAY, THEN YOUR PRODUCT WILL ARRIVE ON TUESDAY, WITH FRIDAY BEING DAY 1, MONDAY BEING DAY 2, AND TUESDAY BEING DAY 3.

Sales tax is required to be charged for all Illinois (8.5%) and Idaho (6.00%) orders.

When you place your order, you will receive an email order confirmation with your order number. Once your order has shipped, UPS will send you an email with your tracking number.

You can also track your package by calling UPS at 1-800-PICK-UPS (with your tracking number available) or by visiting UPS's Web site and entering your tracking number into the space provided.

If this does not provide sufficient information, please email us or call us (toll-free within the US) at 1-866-909-8378, and we will be happy to assist you.

2. I live in the U.S. When will my SeV arrive?

We ship all domestic orders via UPS, and shipping time depends on the method you've selected. In addition to Ground, we offer a variety of faster air options. We process orders within 24-48 hours after receipt, Monday through Friday. In most cases orders received by 11:00 am Mountain Time on a weekday will be processed the same day. For information about expedited shipping rates, please view our shipping rates chart.

NOTE: Our products are shipped from the Chicago, IL area. If you are in a rush, we recommend choosing 3 Day Select, 2nd Day Air or Next Day Air instead of Ground.

To see approximate shipping time when shipping via UPS ground, please see the map below. PLEASE NOTE: Saturday delivery is NOT available. Items shipped overnight on Friday will arrive on MONDAY. PLEASE NOTE FOR SHIPPING TIMES, COUNT ONLY BUSINESS DAYS, NOT HOLIDAYS OR WEEKENDS. SO, FOR EXAMPLE, IF YOU ORDER SOMETHING ON WEDNESDAY BEFORE THE 11AM MT CUT OFF, AND THURSDAY IS THANKSGIVING AND THUS A NATIONAL HOLIDAY, AND YOU CHOSE 3 DAY, THEN YOUR PRODUCT WILL ARRIVE ON TUESDAY, WITH FRIDAY BEING DAY 1, MONDAY BEING DAY 2, AND TUESDAY BEING DAY 3.

3. How much is international shipping? How much are duties, tariffs and brokerage fees?

SeV ships outside the US via US Postal Service and United Parcel Service.

Shipping costs are charged based upon location and weight of the ordered items, and rates come directly from the shipper.

If for any reason the shipping charges will be different from what appears during checkout, you will be contacted via email for approval prior to shipping.

PLEASE NOTE: Shipping and handling total presented at checkout does NOT include duties, tariffs or related brokerage fees. Customers are responsible for these additional charges upon delivery. These can sometimes be close to $100, depending on the country. Please contact your local post office or customs office to inquire about these charges. SeV will not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees. Most products are made in China and South Korea and are thus not eligible under NAFTA.

SCOTTEVEST will not offer refunds on items purchased or shipping and handling charges if you refuse to pay duties, tariffs, or other fees.

We process orders within 24-48 hours after receipt, Monday through Friday. In most cases, orders received by 1 pm Eastern Time on a weekday will be processed the same day.

4. How long will it take to ship to my country?
Shipping times will vary depending on the USPS or UPS method you have selected combined with how long the package takes to clear customs. You will receive an email from either UPS or Stamps.com (for USPS shipments) with your tracking number once the order has shipped.

5. Do you ship to APO addresses?
Yes, we offer shipping to military addresses. When entering your shipping address, select US Military-APO for the "country." We take our military orders to the post office and ship them via USPS on a regular schedule.

Payment Options

1. What payment methods do you accept?
We accept Visa, MasterCard and American Express.

We will also accept a certified or cashier's check. For this option, the best thing to do is begin the order process on our site and go through all steps until you need to enter your credit card information. At this point, print out your order and mail to us with the certified funds. The mailing address for orders is:

SCOTTEVEST, INC.
PO Box 1915
Ketchum, ID 83340

2. I have a Gift Certificate. How do I use it?
When you enter your order on our site, you will see a box for your Gift Certificate Key Code during the checkout process. You'll need to enter it and click "redeem now" for the code to apply.

3. I have a coupon code. Where do I enter it to get the discount?

Promo Codes are entered on the very FIRST page during the checkout process, in the bottom left of the screen (as shown in the image). Please enter the code here and click redeem to instantly see the new total updated in the cart.
If you missed the Promo Code box, don't worry - you'll get a second chance to enter it on the "Payment Option" screen before you are done checking out.

Order Status

1. Will I get an order confirmation?
When you place your order, you will receive an email confirmation with your order number. If you do not have email, you will be given your order number when you place your phone order. Orders of in stock items placed before 11:00 am Mountain time, Monday through Friday typically ship that day.

2. Will I get tracking information for my order?
Once your order has shipped, you will receive an email from UPS with your tracking number. UPS emails sometimes get caught in spam, so if you don't receive it, you should check your spam/junk. International shipments will receive tracking information either from UPS or from Stamps.com (for orders shipping USPS).

3. How do I know if what I ordered is in stock?
When you select your size, there will be a note with an ETA for that size if it is not currently in stock. The ETA is our best estimate of when it will be back in stock. It could be slightly earlier or later than that date.

If there isn't a note with an ETA next to the size, then it is in stock. We do our very best to keep our site up to date. If a size sells out overnight or on a holiday/weekend, we will get in touch with you right away with your options. This doesn't happen very often, however, there is always a remote possibility.

4. What if I order a few of things and one of them is on backorder?
Your order will ship once all items are in stock. If you would like us to separate it into 2 orders and ship the in stock items, please reply to your order confirmation or send an email to onlineorders@scottevest.com. Please note that there will be an additional shipping fee for the second order.

After Receiving Your SeV

Returns & Exchanges, Our Guarantee

1. What is your guarantee?

SeV guarantees all merchandise to be free from defects for 2 years from date of purchase- we stand by our products. Please contact us at sales@scottevest.com if you have a problem with one of our garments and we will repair or replace it at our option. See the video for a full explanation.

Within two years of the purchase date, SeV will either repair or replace your SCOTTEVEST at no cost to you (including shipping). For example, if your zipper fails we will either repair or replace your product free of charge. The exchange process is very simple. However, please know that garments are made by hand and are not intended to withstand extraordinary wear and tear. While we have a very liberal return policy, things like cuts or tears in the material that indicate misuse are not covered by the warranty.

2. What is your Return/Exchange Policy?

We accept exchanges and returns for 30 days** from the original purchase date for non-defective items (i.e. size or color exchanges). Items must be unworn with hangtags attached. ** We will extend the 30 day period for holiday gifts. We ask that you make arrangements for an rma # for holiday gift returns or exchanges by January 8, 2013.

You will need to contact us to arrange an RMA # (Return Merchandise Authorization). We use this number to identify your package when we receive it at our warehouse. The best way to do this is to email sales@scottevest.com and let us know what you are returning and whether you would like anything in exchange. If you don't have access to email, you can call our toll free number 1.866-909-8378. There will be detailed instructions on the back of your packing slip, along with a form to include with your shipment and an address label.

You can use any shipping method you would like to send things back to us, however, we recommend that you use a shipping provider that offers tracking capabilities, since we cannot take responsibility for return shipments that we do not receive. The shipping costs for the return will be your responsibility except in the case of exchanges for defective items.

* Garments purchased as Closeouts or during special events/sales where we indicated "All Sales Final-No Returns or Exchanges" cannot be returned.

PLEASE NOTE: Returns/exchanges CANNOT be accepted without an RMA #. If you send a return without an RMA # the package will be automatically rejected. This is a requirement, not a matter of policy, so please get your RMA # first by emailing us at sales@scottevest.com

3. Where do I send my Return/Exchange?
The RMA form on the back of your packing slip has an address label you can use. All returns/exchanges should be sent (with the RMA # on the exterior of the package) and RMA form inside to:

SCOTTEVEST
DTI Warehouse, Inc.
510 Territorial Drive, Suite C
Bolingbrook, IL 60440

4. When will you send my exchange? When will I get credit for my return?
Please note that exchanges will not be sent out until we've received the item back from your original order. Additional charges for shipping the exchange will be charged to the credit card from the original purchase, as will any fees for additional items or more expensive items. Any credit due after an exchange will be refunded to the credit card used for the original purchase.

For returns, we will issue a refund to the credit card used for the purchase for the amount you paid for the garment.

Shipping fees are not refundable.

We process returns and exchanges 2-3 times per week, so depending on when we receive it, your return/exchange will be processed within a few business days. Additionally, most credit card companies take 2-3 business days to post a transaction, so it could take a week after receipt of your return before you see the refund on your credit card.

5. I bought an SeV as a gift for someone and the 30 day return period ended before the gift was received. Can I still return/exchange it? What if I want to order holiday gifts more than 30 days in advance?
We have no problem if the gift recipient wants to return or exchange it, as long as the original order number is provided and the item(s) are returned within 60 days of the original purchase date. The SeV must be unworn and should still have its tags (whether or not attached), in accordance with our regular return policy. We try to extend the return/exchange grace period for holiday gifts when possible.

For the 2012 holiday season, we ask that you contact us before January 8, 2013 to arrange an RMA number.

In all cases, if you purchased something during a special where we indicated "All Sale Final," we will not accept returns.

6. What if my SeV is damaged or defective?
We take great pride in the quality of our clothing. All of our products are guaranteed against material defects for a period of 2 years from the date of purchase. If there is a problem caused by poor workmanship or faulty material within this timeframe, we will either repair or replace the garment, at our discretion. If you feel that your product is defective, please email us at sales@scottevest.com or call us at 866.909.8378 (toll free n the U.S.) and we will take care of the situation as quickly as possible. Please note that normal wear and tear and damage caused by misuse or improper care are not covered.

How do I set-up my SeV?

How do I wash/clean my SeV?

First, and most importantly, REMOVE ALL DEVICES, WIRES, KEYS, etc. from your SeV. Then, it's easy. All of our garments have care labels sewn into the interior with standard care instructions. The main difference between our clothing and other clothing is that you will carry more in our clothing, so you need to remember to empty all of your pockets before washing/cleaning.

Other FAQ's

1. How do I rate and review products?
Let others know your opinion about items you've purchased. You can rate them on a scale from 1 to 5 and write reviews to share the pros and cons.

Add a Review:

1. From a product detail page, click the "Write a Review" link or click here to select your SeV product.
2. Give the product 1 to 5 stars (1 star = Not Good. 5 stars = Perfect).
3. Write your review.
4. Preview the review, read the usage agreement, and click "Submit".
5. Enter your email address to become a "Verified Reviewer". As a verified reviewer you'll be able to track your review history and increase the credibility of what you write.

Reviews submitted on the English version of the site will not appear on the French site and vice versa.

Your review may also be posted on PowerReviews.com, a network site that shares online reviews.

Please read the Power Reviews' Usage Agreement for more information about the review process.

Review Writing Guidelines
Product reviews are intended to help members make better informed buying decisions.

• Focus on product performance and quality based on your own direct experiences. Whatever you say should be directly related to the product.
• Provide details about why you like or dislike the product.
• Please do not include:
  • The price of the product
  • HTML tags or special characters
  • Information about your retail or service experience when buying the product
  • Personally identifiable information: email addresses, URLs, phone numbers, or other contact information

Approval Process
Reviews are screened for inappropriate content before posting. Approved reviews appear within 5 - 6 business days.

Inappropriate content includes:
Obscene or inflammatory language, or language not suitable for public forums
Advertisements and "spam" content
Critical or spiteful comments about other reviews or their authors

2. What is your Privacy Policy?
We NEVER sell, rent, loan, your personal information. If you want to be unsubscribed, just reply telling us to remove you. We do this on the first request. We try not to email more than twice per month, and only with relevant offers and deals.